Returns & Exchanges Policy

At My Wallet, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is unused, undamaged, and in its original packaging, including tags and labels.
• The return request is initiated within 7 days of receiving the item.

Non-Returnable Items:

• Perishable goods (e.g., food items).
• Personal hygiene products (e.g., cosmetics, undergarments).
• Customized or personalized items.
• Digital goods (e.g., eBooks, software).

2. Return Process

1. Initiate a Return:
   • Visit the “My Orders” section of your My Wallet account.
   • Select the item you want to return and submit a return request.
2. Prepare the Package:
   • Pack the item securely in its original packaging.
   • Include the invoice or proof of purchase.
3. Return Pickup:
   • Our delivery partner will collect the package from your address.
   • Alternatively, you can drop off the package at a designated location (if applicable).

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Refunds are processed within 7-10 business days after approval.
• Refunds will be credited back to your original payment method or as store credit, based on your preference.

4. Exchanges

• Exchanges are available for size, color, or product defects.
• To request an exchange, follow the same steps as the return process and mention your exchange preference.
• If the desired product is unavailable, a refund will be initiated.

5. Important Notes

• Shipping charges are non-refundable unless the return is due to a product defect or error on our part.
• Items that do not meet the return criteria will not be eligible for refunds or exchanges.